Koops & Co. Limited is committed to protecting your privacy and handling your personal data with care. As an estate agency based in the Isle of Man, we provide residential sales and related advisory services through our website (www.koopsandco.com) and other interactions. This Privacy Policy explains how we collect, use, share, and safeguard your personal information in compliance with the Isle of Man Data Protection Act 2018 and the General Data Protection Regulation (GDPR) as implemented in the Isle of Man. By using our services, visiting our website, or sharing your personal data with us, you agree to the practices described in this policy. If you do not agree, please do not provide us with your information or use our service.
WHO ARE WE
Koops & Co. Limited, registered in the Isle of Man with company registration number 138163C, acts as the data controller responsible for your personal data. Our registered office is located at 8 St Georges Street, Douglas, Isle of Man, IM1 1AH. If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer by email at hello@koopsandco.com
WHAT PERSONAL DATA WE COLLECT
We collect and process different types of personal data depending on how you interact with us. When you inquire about properties, book viewings, request valuations, submit offers, or engage in property transactions, we may collect information such as your name, title, date of birth, email address, phone number, postal address, and identification documents like a passport or driving license to comply with anti-money laundering and other regulatory requirements. We may also gather financial information, including your mortgage requirements, source of funds, or proof of funds, to facilitate property transactions. Additionally, we collect details about properties you own or are interested in, such as addresses, valuations, surveys, or photographs. We also keep records of transactions, including details of viewings, offers, contracts, and completion records. If you choose to receive marketing communications, we collect your preferences and communication history. We do not intentionally collect personal data from children under 16 without parental consent, and if we become aware of such data, we will delete it immediately.
HOW WE COLLECT YOUR PERSONAL DATA
We collect your personal data through various methods. Most commonly, we gather information directly from you when you contact us about properties, book viewings, arrange valuations, submit offers, sign contracts, or communicate with us via email, in-person meetings, or website forms. We also use automated technologies, such as cookies and similar tools, to track how you use our website, as explained in our Cookie Policy (available at https://www.koopsandco.com/cookie-policy). These technologies help us understand your preferences and improve our services.
PURPOSES AND LEGAL BASIS FOR PROCESSING YOUR DATA
When you interact with our website, such as by submitting a contact form, requesting property details, or signing up for updates, we may collect personal information like your name, email address, phone number, and property preferences. We process this data to respond to your inquiries, provide information about properties, schedule viewings, or assist with property transactions. We also process personal data to improve our website and services. This includes analysing how users interact with our site, such as which pages are visited most frequently, to enhance functionality and tailor content to your interests. For instance, we may use cookies or similar technologies to track your preferences, as detailed in our Cookie Policy. Where cookies collect personal data, we rely on your consent, which you provide through our cookie consent tool, as the legal basis for processing. You can withdraw your consent at any time by adjusting your cookie settings. In some cases, we process your data to comply with legal obligations. For example, we may need to retain certain information, such as transaction records or contact details, to meet regulatory requirements under Isle of Man law, such as anti-money laundering. This processing is based on our legal obligations as an estate agency. We may also use your contact information to send you marketing communications, such as newsletters about new property listings or market updates, if you have opted in to receive them. This processing is based on your consent, which you can withdraw at any time by clicking the unsubscribe link in our emails or contacting us directly. In rare cases, we may process your data to protect our legitimate interests, provided these interests do not override your rights. We carefully assess such processing to ensure it is fair and transparent, and we will provide you with further details upon request. If you have questions about how we process your data or wish to exercise your data protection rights, such as accessing, correcting, or deleting your personal information, please contact us at hello@koopsandco.com.